Shipping Policy – Wagicay
Effective Date: September 28, 2026
At Wagicay , we are committed to providing a reliable and convenient delivery experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://www.wagicay.com/.
By placing an order with Wagicay , you acknowledge and agree to the shipping terms described below.
1. Company Information
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: wagicay@protonmail.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
2. Shipping Availability
We currently provide shipping services to eligible destinations shown during the checkout process.
Shipping availability may vary depending on the destination, product type, inventory location, applicable transportation restrictions, and other logistical conditions.
If a shipping service is unavailable for your address, this will be indicated during checkout or communicated to you after your order is placed.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable free-shipping terms will be clearly displayed on the relevant product page, promotion, or checkout page.
Unless otherwise stated, customers are responsible for any applicable taxes, duties, customs charges, or other fees imposed by the destination country or region.
4. Order Processing Time
After your order has been successfully submitted and payment has been confirmed, we will process your order within the applicable processing period.
Orders generally require 3–5 business days for processing before shipment. Processing time may take longer during promotional periods, holidays, inventory adjustments, or other circumstances beyond our reasonable control.
Processing time includes:
Order verification;
Inventory confirmation;
Product inspection;
Picking and packing; and
Preparation for shipment.
Please note that processing time is separate from transportation time.
5. Estimated Shipping Time
After an order has been dispatched, the estimated transportation time depends on the destination, shipping method, carrier, and other logistical factors.
Typical estimated shipping times may be as follows:
Standard Shipping: Approximately 10–15 business days after dispatch.
Expedited Shipping: Approximately 5–10 business days after dispatch, where this service is available.
Accordingly, the approximate total delivery period may be:
Standard Shipping: Approximately 13–20 business days, including processing.
Expedited Shipping: Approximately 8–15 business days, including processing.
These are estimated delivery periods only and are not guaranteed delivery dates. Actual delivery times may vary.
6. Delivery Estimates and Delays
Estimated delivery dates are calculated based on the order processing period and the estimated transportation time applicable to the selected shipping method.
Delivery may be delayed because of circumstances including, but not limited to:
Severe weather or natural disasters;
Transportation disruptions;
Carrier delays;
Customs inspections or clearance procedures;
Public holidays;
Incorrect or incomplete delivery information;
Remote or difficult-to-service destinations;
Government regulations or restrictions;
Unexpected logistics or supply-chain disruptions; or
Other circumstances beyond our reasonable control.
Where we become aware of a significant delivery delay, we will make reasonable efforts to provide relevant information or assistance.
7. Order Tracking
When tracking information is available, we may provide a tracking number or tracking link after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after the tracking number is issued. In some cases, tracking information may not appear immediately after dispatch.
If your tracking information has not been updated for an extended period, please contact us at wagicay@protonmail.com and provide your order information so that we can assist you.
8. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check the following information before completing your purchase:
Full recipient name;
Complete shipping address;
Postal code;
Telephone number; and
Any other information required for delivery.
If you discover that your shipping information is incorrect, please contact us as soon as possible at wagicay@protonmail.com.
We will make reasonable efforts to assist with address corrections before the order is shipped. However, once an order has been dispatched, we may be unable to change the delivery address.
Additional costs caused by an incorrect, incomplete, or undeliverable address may be the responsibility of the customer where permitted by applicable law.
9. Customs, Duties and Taxes
For international shipments, the destination country or region may impose customs duties, import taxes, value-added taxes, or other charges.
Where applicable, these charges may be collected by customs authorities, carriers, or other authorized parties.
The applicable treatment of customs duties and taxes depends on the destination and the nature and value of the goods. Customers should review the relevant customs and tax requirements applicable to their location.
Wagicay will comply with applicable customs, import, tax, and other legal requirements.
10. Failed or Unsuccessful Delivery
If a carrier is unable to complete delivery because of an incorrect address, refusal to accept the package, failure to collect the package, or other circumstances attributable to the recipient, the package may be returned to the sender or handled according to the carrier’s procedures.
If your package is returned to us, please contact wagicay@protonmail.com.
Depending on the circumstances, we may arrange a reshipment or process the matter in accordance with our applicable return and refund policies and applicable law.
11. Lost, Damaged, or Missing Packages
If your package appears to have been lost, damaged, or delivered incorrectly, please contact us as soon as reasonably possible.
Please provide:
Order number;
Recipient name;
Shipping address;
Tracking number, if available; and
A description of the issue.
For packages damaged during transportation, photographs of the outer packaging and the damaged product may be requested to help us investigate the matter with the carrier.
We will reasonably cooperate with the relevant carrier and take appropriate measures in accordance with applicable laws and our policies.
12. Delivery to the Correct Address
A shipment may be considered delivered when the carrier’s tracking information confirms delivery to the shipping address provided with the order.
If the tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, mailrooms, or other locations where the carrier may have left the package.
You may also contact the carrier directly using the tracking information.
If the package remains missing, please contact us so that we can assist with the investigation.
13. Product-Specific Shipping Restrictions
Certain products may be subject to additional transportation restrictions because of their size, weight, material, destination, or applicable transportation regulations.
If a particular product has special shipping requirements or restrictions, the relevant information will be provided on the product page, during checkout, or through other appropriate means.
14. Business Days
Unless otherwise stated, business days generally refer to working days and exclude applicable weekends and public holidays.
Processing and delivery times may therefore vary depending on the date an order is placed and the applicable holidays in the relevant locations.
15. Force Majeure
Wagicay will not be responsible for delays or failures in shipment caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics or public health emergencies, war, government actions, transportation interruptions, strikes, customs restrictions, major logistics disruptions, or other force majeure events.
We will make reasonable efforts to minimize the impact of such circumstances and resume normal shipping operations as soon as reasonably practicable.
16. Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, logistics arrangements, or applicable laws and regulations.
The updated version will be published on our website and will take effect from the effective date indicated in the updated policy.
17. Contact Us
If you have questions about shipping, order tracking, delivery times, or other delivery-related matters, please contact us:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Email: wagicay@protonmail.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Business Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
We will make reasonable efforts to respond to your inquiry and assist you with your order.