Return & Refund Policy
Effective Date: September 28, 2026
At Wagicay , operated by Shenzhen Wanyu Chengda Technology Co., Ltd., we are committed to providing our customers with reliable products and a fair, transparent after-sales service experience.
This Return & Refund Policy applies to purchases made through https://www.wagicay.com/ and is intended to comply with applicable laws and regulations of the People’s Republic of China, including applicable consumer protection and e-commerce regulations.
1. Statutory Return Rights
Where applicable under Chinese law, consumers purchasing goods online have the right to request a return without stating a reason within seven (7) days from the date of receipt of the goods, subject to statutory exceptions.
The seven-day period is generally calculated from the day after the consumer receives the goods.
This statutory right does not apply to goods that are legally excluded from the seven-day unconditional return requirement, including certain products that:
Are customized according to the consumer’s individual requirements;
Are fresh or perishable;
Are downloaded or otherwise digitally provided online where the statutory conditions for exclusion are met;
Are newspapers or periodicals;
Or fall within other categories for which Chinese laws and regulations provide an applicable exception.
Where a product is subject to a lawful exception, we will provide the relevant information to consumers before or during the purchase process where required.
2. Condition of Returned Products
For a return based on the statutory seven-day no-reason return right, consumers should keep the goods, packaging, accessories, labels, instructions, and other accompanying items in a condition that does not materially affect the resale of the goods.
Consumers may inspect and reasonably examine the goods in order to determine their condition, function, and suitability.
If the condition of the returned product exceeds reasonable inspection and results in a material decrease in value, we may handle the return and refund in accordance with applicable Chinese laws and regulations.
We will not impose unreasonable return conditions that unlawfully restrict a consumer’s statutory rights.
3. Product Quality Issues
If a product has a quality defect, does not conform to the description or applicable quality requirements, or otherwise fails to meet the applicable contractual or statutory requirements, please contact us as soon as possible.
Depending on the circumstances and applicable law, consumers may be entitled to remedies such as:
Repair;
Replacement;
Return and refund;
Price reduction; or
Other remedies required by applicable Chinese laws and regulations.
Where a product is defective or does not conform to the applicable agreement, we will handle the matter in accordance with the consumer’s statutory rights and the circumstances of the case.
4. Incorrect, Missing, or Damaged Items
If you receive:
A product different from the one you ordered;
A product with missing components or accessories;
A product damaged during delivery; or
A product that does not conform to the order or product description,
please contact us promptly after receiving the package.
We recommend providing photographs or videos showing the outer packaging, shipping label, product, and relevant damage or discrepancy. This information helps us investigate the matter and provide an appropriate solution.
Providing photographs or videos is intended to facilitate the handling of your request and does not unlawfully restrict any statutory rights you may have.
5. Return Request Procedure
To request a return, refund, replacement, or other after-sales service, please contact us using the information below:
Email: wagicay@protonmail.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Please include, where available:
Your order number;
Name of the product;
Reason for the return or after-sales request;
Photographs or videos showing the relevant issue, if applicable; and
Other information reasonably necessary for us to identify and process your order.
After receiving your request, we will review the relevant information and provide return instructions where a physical return is required.
Please do not send a product to an address without first receiving return instructions from us.
6. Return Address
The return address may vary depending on the product, warehouse, or return arrangement.
We will provide the applicable return address and shipping instructions after reviewing your return request.
Our company’s registered/business address is:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Room 22I, Building A, Zhongzhi Times Square,
No. 110, Donghuan 2nd Road, Fukang Community,
Longhua Street, Longhua District, Shenzhen, China
Please note that this address is provided for company contact purposes and should not automatically be treated as the return shipping address unless we specifically instruct you to return the product there.
7. Return Shipping Costs
For a statutory seven-day no-reason return, return shipping costs will generally be handled according to applicable Chinese laws, the parties’ agreement, and the specific circumstances of the order.
Where the return is caused by a product quality issue, incorrect shipment, missing item, or other fault attributable to us, we will bear the applicable return-related costs as required by law.
Where the return is made for a reason attributable to the consumer and the law permits the consumer to bear the return shipping cost, the applicable return shipping cost may be borne by the consumer.
We will not impose return shipping charges that are inconsistent with applicable mandatory legal requirements.
8. Refund Processing
Once an eligible returned product has been received and the return has been verified, we will process the applicable refund in accordance with the original payment method and applicable laws and regulations.
Where a refund is required by law, we will not unreasonably delay the refund.
If the original payment method cannot be used for the refund due to technical or other legitimate reasons, we may contact you to arrange an appropriate alternative refund method.
The actual time for funds to appear in your account may also depend on the payment provider, bank, or other financial institution.
9. Refund Amount
Where a full refund is legally applicable, the refund will generally cover the amount actually paid for the returned goods.
Where shipping or other costs are involved, the allocation of such costs will be determined in accordance with applicable Chinese laws and regulations and the circumstances of the return.
For partial refunds, price adjustments, or other remedies, the amount will be determined based on the applicable legal requirements and the specific circumstances of the order.
10. Refusal of Improper Returns
We may refuse or adjust a return request where the request does not meet applicable legal requirements, including circumstances where:
The product falls within a lawful statutory exception to the seven-day no-reason return right;
The consumer’s request is outside the applicable statutory or agreed return period;
The product has been materially damaged beyond reasonable inspection;
The product has been materially altered by the consumer; or
The request otherwise falls outside the applicable contractual or legal return conditions.
However, nothing in this section limits or excludes any mandatory consumer rights provided by applicable Chinese laws and regulations.
In particular, a consumer’s statutory rights relating to defective or non-conforming products will not be excluded merely because the product has been opened or used where such use is relevant to exercising the consumer’s lawful rights.
11. Product Packaging and Accessories
When returning a product, please include the original packaging, accessories, manuals, labels, and other items received with the order whenever reasonably possible.
For statutory returns, reasonable inspection of the product will not by itself invalidate the consumer’s lawful return right.
Where missing packaging or accessories materially affects the value of the product, we will handle the matter in accordance with applicable laws and regulations.
12. Order Information and Return Tracking
When sending a return, please retain the shipping receipt and tracking information until the return and refund process has been completed.
We may request the return tracking number to confirm that the product has been shipped.
Consumers are responsible for ensuring that the returned parcel is properly packaged and addressed in accordance with the return instructions provided by us.
13. No Unlawful Limitation of Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory rights granted to consumers under applicable laws and regulations of the People’s Republic of China.
If any provision of this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.
Consumers may exercise their statutory rights regardless of any provision of this policy that would otherwise purport to restrict those rights.
14. Contact Us
If you have any questions about returns, refunds, replacements, product quality, or after-sales service, please contact us:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://www.wagicay.com/
Email: wagicay@protonmail.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Company Address:
Room 22I, Building A, Zhongzhi Times Square,
No. 110, Donghuan 2nd Road, Fukang Community,
Longhua Street, Longhua District, Shenzhen, China
We will review your request and provide an appropriate solution in accordance with applicable laws, regulations, and the circumstances of your order.
Last Updated: September 28, 2026